A Note on Shipping Delays
With the recent storms and high holiday shipping volumes, logistical issues have overwhelmed the USPS distribution centers around the US, especially in Springfield. With USPS services, you can expect delays and missed origin scans through 2026. Many USPS shipments are not being scanned at all. If your order is time-sensitive, use UPS instead of the free shipping option.
We're busy shipping as fast as we always have and doing everything we can to get packages on their way quickly – handing them over to the USPS the same day they're shipped, and we're tracking shipping delays so that we know exactly what's happening with your packages.
Will my USPS package be delayed?
The USPS is experiencing extended delays almost everywhere right now. Our shipping methods haven’t changed and we still have the same amount of staff working to get your packages out ASAP. Some packages are taking a lot longer than the 3 to 5 days or even Priority, 2 to 3 days. While the package has left our facility, scans are not immediately made and they seem to be sitting at USPS facilities longer, sometimes remaining "in transit" between facilities for a longer period of time than usual.
The good news is that you can always reach out to us by email (hello@churchillcoffee.com) or by phone at 888-687-8554 for questions about your order or shipment. The bad news is that the only information we have on the location or delivery date for a specific package is the same tracking information that you're probably watching (and, if you're like us, checking multiple times a day)!
We’ve always offered mostly same day shipping, once your items are made your order is shipped. We're not happy that USPS is adding more waiting to that timeline, testing everybody's patience, and we don't take that lightly. We understand and commiserate with your frustration.
Why don't you take USPS options off the site?
Churchill Coffee Company is sticking with USPS right now because USPS is our main carrier with prices that enable us to offer free shipping to our customers with purchases over $50.
Bottom line: We all love free shipping and free returns when we're shopping online, and we don't want to take that option away from you, our valued customers unless we absolutely have to.
Why can't you tell me where my USPS package is?
Like any other business, we have no control over a package once we hand it over to the carrier. It sounds silly to say that, but we all know that's how it works! Trust that we're just as disappointed about a delay as you are.
Unfortunately, we don't have any way to make the postal service move faster, and there's not a secret phone number we can call to find out information that's not on the tracking page. (Believe us, we've tried just about everything!)
USPS handles about half of the world's mail and delivers more packages in 16 days than UPS and FedEx combined deliver in a year. That means that the vast majority of small businesses ship their online orders via USPS, and Churchill isn't the only business that's having this frustrating problem.
What if I don't want to deal with the USPS?
If your order is time-sensitive in any way, we highly recommend upgrading your carrier to UPS. These carriers are moving faster, and although there are still a few issues, they can be tracked and will arrive sooner. If you really need your package quickly, then please choose UPS as your carrier.
Please reach out at hello@churchillcoffee.com if you have questions or suggestions! We're all still here and are always happy to hear from you.